Policies

Covid-19 policies:

Due to Covid-19, we highly recommend you call and book your appointment in advance.
For yours, and our staff’s safety, we must follow these steps:

As a guest:

  • Please wear your mask when you come inside the salon
  • You will have your temperature taken
  • You fill out a form with a few questions related to your most recent activities
  • You will sanitize your hands before we work on your hair
  • You will be seated at every other station (6 ft apart).

As a stylist:

  • Our stylists must wear masks while they are inside the salon and working on your hair
  • All tools and equipments will be sanitized and disinfected after every single guest
  • Stylists must sanitize their hands before working on your hair

Service Guarantee:

Your satisfaction is our highest priority. If you are not completely satisfied, please let us know during your service or within five days after your service has been performed. We are committed to making any needed corrections and if there was a fault on our side.

Refund Policy:

Because of our thorough consultation process, there are no refunds of services for any reason. Upon checkout, we highly recommend pre-booking your next appointment to ensure a convenient time.

Late/Cancellations:

If running a little late, please understand that every effort will be made to still deliver the service. However, appointments may have to be rescheduled or shortened. We request at least a 24-hour notice in the event of a cancellation, as we may be able to accommodate another guest.

Any guest that has frequently missed or rescheduled appointments will be required to provide us with their credit card information for future reservations.

Consultations:

All services begin with a thorough consultation—the most important part of the experience. We make every effort to listen and discuss exactly what our guests are expecting. As wishes are discussed, we ask our guests to voice any issues, concerns, allergies or medical conditions—we’re here for you and want you to be 100% satisfied. Our service providers will also offer product recommendations, as well as discuss routine maintenance. Before the service is performed, stylists will discuss the process as well as the products that will be used. We will do our best to give accurate pricing and timing predictions on color changes and corrections. Please understand some service requests will take multiple visits.

Exchanges:

Concerning purchases, we will gladly exchange an unused Aveda product that was purchased in our salon for another product, though promotional pricing will not be extended.

Guest Safety and Children:

To ensure the safety of our guests/staff, and to allow us to give each guest our undivided attention, only the person receiving the service is permitted on the styling floor. In our efforts to provide a relaxed and professional experience for all of our guests, we ask that you watch your children at all times while in the salon. Children’s cuts will be terminated if the child is not enjoying the service.

Cell Phones and Electronic Devices:

We kindly request that phones be silenced, set to vibrate or be turned off to ensure that all our guests receive the relaxing experience we strive to provide. Two-way communication devices are also requested to be in ‘Off’ mode.

Miscellaneous and Payments:

BiO Salon is not responsible for lost or stolen items or items left behind. Visa, MasterCard, American Express and Discover, personal checks and cash are all accepted methods of payment. $25 will be charged for all checks returned for non-sufficient funds.